Help and support

Contact us

Email [email protected]. Zocery is operated by Hamzah Qureshi.

If your question concerns your account or your data, please write from the email address on your account. Never send us your password or a sign-in code: we will never ask for them.

I did not get my sign-in code

• Check your spam or junk folder, and check that you entered the address you signed up with, without typing errors.
• A code works for 10 minutes and only once. After 5 incorrect attempts it stops working, and you can request a new one.
• You can request a new code every 30 seconds, up to 5 an hour for one address. If you have made many requests, please wait a little.
• If you have set a password, tap “Use a password instead” on the sign-in screen and sign in with it.
• The email address of an account cannot yet be changed in the app. If you can no longer access your address, write to us from it if you can; otherwise you can create a new account with your new address.

Receipts

• Lay the receipt flat in good light, and keep the whole receipt in the photo, from the store name to the total.
• Receipts are read automatically and the results may contain errors. Check the items and prices on the review screen, correct anything that is wrong, and only then save it. You can always enter a receipt manually.
• Receipt scanning is subject to daily and monthly limits. When a limit is reached, the photo is kept and you can enter the receipt manually instead.
• A receipt photo includes everything printed on the receipt. Please avoid photographing receipts that show information you would not want read.
• To delete a receipt, open it and delete it: the photo and the information read from it are removed.

Lists, sharing and notifications

• To stop sharing a list, open it and remove the person, or leave the list yourself. Only the owner can remove other members.
• If someone you do not know invites you, you can decline or ignore the invitation. Please write to us if it keeps happening.
• Not receiving notifications? Check the app’s notification settings on your phone, and Settings in the app, where each type can be turned on or off.

Delete your account or your data

In the app, go to Settings, then Delete account. You can download a copy of your data first (Settings, then Download a copy of your data).

If you cannot use the app, write to [email protected] with the subject “Delete my account”. Our account deletion page explains exactly what is removed and what is retained.

Report a problem

Write to [email protected] and describe what you did, what you expected and what happened. It helps to include the app version (Android Settings, Apps, Zocery), your phone model and Android version, and a screenshot that shows nothing private.